SecureNow

Security and protection are vital features when it comes to banking.

On 6/12/24, we will be launching a new security feature that will integrate stronger cybersecurity protections to detect fraud, while ensuring you have a positive online banking experience.

Every time you login to Online Banking, the new security feature will not only confirm your credentials but also the device you are using.  If the system detects a new device or suspicious activity, you may be asked to further verify your identity via a one-time passcode sent to your phone. Your enrollment in this new security feature is required. 

Simple Set Up:

For future identity verifications, all we need is a phone number.  Starting 6/12/24, when you log into your Online Banking account through our website or Mobile Banking app, you will be asked to set up your phone number and choose your preferred delivery method – text message or phone call.

You will then receive a text message or phone call containing a passcode.  Enter this passcode during log in to complete your phone number verification.  Once entered, you will be logged into Online Banking.

If you do not own a mobile phone please contact your nearest branch for assistance on getting this setup.

How this feature will work in the future:

This new security feature will replace the Security Challenge Questions and will only be activated, after enrollment, if it detects a login attempt that falls outside of how you typically login.

When this happens, you will be prompted to enter a passcode during log in.  The passcode will be sent to the phone number you set up previously using your preferred delivery method.  Simply enter the passcode to complete your log in.

We continue to look for ways to improve the security of our online services.  Questions? Please contact us at 800-835-3728 or stop into any of our convenient locations.

Here’s how our powerful security measures work:

	The access process begins with you typing in your correct User ID and Password.
	Then we check the device you are using – whether it’s your computer, mobile phone or tablet. If we don’t recognize the device, we may ask you to complete a Security Challenge to ensure your identity.
	We also check geographic indicators. If you’re trying to log in from a new location, we may ask additional questions.

We want you to know your account is safe with us. If you have any questions about the security we use for our online services, feel free to contact us at 800-835-3728.